We make every effort to meet the listed timelines, but some delays are outside our control (e.g. customs processing, festive season postal disruptions, or severe weather events). In these cases we ask for your patience and understanding.
For the latest updates from our delivery partners:
- Australia Post: https://auspost.com.au/disruptions-and-updates
Tracking Your OrderYour Consignment ID is included in your shipment confirmation email.
You can track your parcel online using:
- The Australia Post website, or
If you have any questions about your delivery, please contact the courier directly by submitting an online enquiry.What to Do If Your Order Arrives Damaged or with Missing Items
- Take clear photos of:
- The outer box
- The contents
- The packing slip
- Any damage to the goods
- Do not discard the box or any items — they may need to be inspected by the post office or courier.
- Contact your local post office and request a damage report.
- Send all photos and the damage report to us at support@one.organic (mailto:support@one.organic).
We’ll work with you and the courier to resolve the issue as quickly as possible.