One Organic is Committed to Your Privacy

Your privacy is important, so we have created the following Privacy and Security Policy to let you know what information we collect when you visit our website, oneorganic.com.au, why we collect it, and how it is used. This Privacy and Security Policy also addresses our data security practices, the options available to you to access and control any personally identifiable information you provide to us, and other matters. This Privacy and Security Policy is governed by our Terms of Use. We may periodically make changes to this Privacy and Security Policy, which will be included on this page. It is your responsibility to review this Privacy and Security Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often.

Special Note About Children

This site is not intended for or directed to persons under the age of 18. One Organic does not sell products for purchase by children. One Organic sells products that can be used by children, but should be purchased by adults. By registering with this website, purchasing products from oneorganic.com.au, or providing us with any information, you represent that you are 18 years of age or older, and that any information you provide about a third party is for a third party who is 18 years of age or older.

What Information Do We Collect From You, and Why?

We May Collect Information Needed to Contact You Later

If we collect personal contact information, you may later access and modify it, and remove it from our system. You may also choose not to provide your personal contact information at the point of collection when placing an anonymous order.

We May Collect Your Name, Address and Phone Number

When you use our website, we may request your first and last name, home or other physical address, including your street name and the name of your city or town, your telephone number, or other real-world contact information.

We use this information to complete, support and analyse your purchases from oneorganic.com.au and use of the oneorganic.com.au website, for internal purposes and to comply with any requirements of law. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order, or the analysis and support of your use of the oneorganic.com.au website.

We May Collect Your Email Address

We may request your email address, or other information needed to contact you online. We use it to complete, support and analyse your purchases from oneorganic.com.au and use of the oneorganic.com.au website, and to comply with any requirements of law. We use it to respond to any questions you might have and to provide you with information about specials occurring on the oneorganic.com.au website if you have chosen this service on the Your Account page. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order, or the analysis and support of your use of the oneorganic.com.au website.

We May Collect Other Kinds of Information From You

When you use our website, we may collect personal information about you as described below. You may later access and modify the information, or have it removed. You may also simply choose not to provide your personal contact information at the point of collection; however, if you do not provide such information, we will be unable to complete your purchase.

We May Collect Purchase Information

We may collect information actively generated by the purchase of a product or service, such as a payment method. We use this information to process your order and analyse and support your use of the oneorganic.com.au website. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order, or the analysis and support of your use of the oneorganic.com.au website.

We May Collect Navigation and Clickstream Data

As you browse our website, we may gather navigational and clickstream data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. We use this information to complete, analyse and support your purchases from oneorganic.com.au and use of the oneorganic.com.au website, to comply with any requirements of law, and to determine commissions for our affiliates. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order, and the analysis and support of your use of the oneorganic.com.au website.

We May Use Third-Party Advertising Companies to Serve Ads on Our Behalf

These companies may employ cookies and action tags, also known as single-pixel gifs or web beacons, to measure advertising effectiveness. Any information these third parties collect via cookies and action tags is completely anonymous.

Certain Exceptional Disclosures

We may disclose your information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or if we have a good-faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on us, or (2) protect and defend the property or rights of oneorganic.com.au, the users of its website, or the public. This includes exchanging information with other companies and organisations for fraud protection and credit risk protection. If oneorganic.com.au should ever file for bankruptcy or merge with another company, we may sell the information you provide to us on the oneorganic.com.au website to a third party or share your personal information with the company we merge with.

What Are Cookies, and Why Do We Use Them?

Cookies are small text files that are stored on your device when you visit certain web pages, and they record your preferences. oneorganic.com.au uses cookies to keep track of what you have in your shopping cart, to remember you when you return to our store, and to understand how our website is used.

Some cookies are set by trusted third parties that provide services on our behalf. These include our payment providers, such as Stripe, PayPal, Square, Apple Pay, Google Pay and other third-party payment gateways, which use cookies to process your payment securely and help prevent fraud. They also include Google Analytics, which helps us understand how visitors use our website, Google reCAPTCHA, which protects our forms from spam, and YouTube, which may set cookies when you play a video embedded on our site. These third parties have their own privacy policies, and we encourage you to review them.

Cookies do not usually contain personal information that identifies you directly, but information stored in cookies may be linked to personal information you have given us. You can control or delete cookies through your browser settings. Please note that blocking cookies may stop parts of the website from working properly, including the shopping cart and checkout.

How Do We Protect Information We Collect?

We offer secure web pages to collect certain kinds of user information, and we store certain kinds of data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by our website reduce the likelihood of security problems to a level appropriate to the type of data involved. Our servers use Secure Sockets Layer (SSL) encryption technology, so that only oneorganic.com.au can read a customer’s personal information.

How Long Do We Keep User Information?

We generally keep user data on our server or in our archives for as long as we reasonably need it. We may alter this practice according to changing requirements. For example, we may delete some data if needed to free up storage space. We may keep other data for longer periods if the law requires it. In addition, information posted in a public forum could stay in the public domain indefinitely.

Data management requests are administered in an orderly manner to the extent feasible and within our direct control. We have greater control over recently collected data than archived data; once data is removed from the system and archived, it may not be feasible to accommodate specific requests, and in those cases our general data retention policy applies.

Your Consent to This Policy

By using our website, you agree to this Privacy and Security Policy. This is our entire and exclusive Privacy and Security Policy, and it supersedes any earlier version. Our Terms of Use take precedence over any conflicting policy provision. We may change our Privacy and Security Policy by posting a new version of the policy on this page, which it is your responsibility to review frequently.

Access and Correction

You have the right to request access to the personal information we hold about you, and to request correction of any inaccurate information, by contacting us via our Contact Us page.

Legal Disclaimer

This site operates as-is and as-available, without liability of any kind. We are not responsible for events beyond our direct control. This Privacy and Security Policy is governed by the laws of New South Wales, Australia. We comply with the Australian Privacy Principles under the Privacy Act 1988. If you have concerns about how we handle your personal information that we haven’t resolved to your satisfaction, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

If You Have a Privacy Question

If you have a privacy question about the oneorganic.com.au website, please contact us via our Contact Us page.